MRA Retail Finance Workshop

May 30, 2019, Author: admin


Merchandising Mathematics & Retail Finance for Supervisors, Executives and Managers

Date : July 24th 2019
Venue : MRA Training Room
Malaysia Retailers Association
A-11-11 & A-11-12, Tower A, Level 11, Menara UOA Bangsar,
No. 5, Jalan Bangsar Utama 1, 59000 Kuala Lumpur.

Jointly Organized by :


Programme Overview

This seminar/workshop covers merchandising mathematics investigates financial information management focusing on the implications for retail companies. Learners will research the types and sources of finance available for a range of retail companies, analysing the appropriateness and implications of using the different types of finance available.

Financial planning is vital for a successful retail business and accurate financial information essential. Learners will examine the flow of finance and project and investment appraisal.

They will also manage the financial information they collect to make decisions and justify their reasoning for those decisions.

Programme Outcomes

  • Learn merchandising mathematics and business margin formulas
  • Investigate types and sources of finance available to retail companies
  • Examine all aspects of financial planning for retail companies
  • Investigate financial systems and the importance of financial statements in retail
  • Use retail financial information to make decisions

Programme Content/Agenda

Who Should Attend?

All retail executives and managers of retail companies who need to understand the financial importance and aspect to their retail business.

Programme Delivery

During the two-day training programme, both trainers will not only explain in clear terms the mechanism of retail financing but also enable all course participants to apply these useful methodologies and in the process making the correct and speedy managerial decisions through relevant and interest course exercises.

It would indeed be an interesting and exciting learning experience curve with many take-home poignant points to be applied straightaway in the participants’ respective jobs area. The session format is designed to have the participants spend as much time discussing topics relevant to their daily jobs. The sessions are highly interactive.

Programme Fee

MRA Member – RM1,000-00 per person
Non-MRA Member – RM1,300-00 per person
* Participation fee is inclusive of 6% SST.
* The program fee covers tuition, presentation and case materials, and lunch and refreshments.

HRDF Claimable

This programme is also supported by HRDF under SBL.

Programme Payments

Please make payment to:
Malaysia Retailers Association Alliance Bank Malaysia Berhad Account Number: 141 6700 1002 1873

Certificate Award

A Certificate will be awarded by Saito University College to participants who have successfully completed the seminar.

Registration Deadline

21st June 2019

Further Information

For further information about this seminar, please contact:
Dr. Vincent Kong
Mobile : +6017 3243251
Email :

Workshop Facilitator

Mr Khoo Peng Hong has extensive senior management experience, totalling 36 years in corporate strategy, business planning, accounting and finance across various industries in multinational companies such as Sony EMCS (M) Sdn Bhd, Sime Darby Bhd , Hilton Hotel, Idris Pawanchik Advertising and Sama Corporation. His final position in Sony EMCS before retirement was as the General Manager in charge of Corporate Strategic, Business Planning and Accounting primarily responsible for the bottom-line profit of the leading multinational company, with yearly sales turnover of RM 12 Billion and a staff strength of 11,000 employees.

Since 2009, Mr Khoo has been lecturing extensively at undergraduate level in various Universities such as the most prestigious Universiti of Malaya, UCSI, Berjaya University College of Hospitality Management, YTL International College and Open University of Malaysia (OUM) across diverse subjects of Accounting & Finance, Strategic Management, Business Ethics, Services Management and Entrepreneurship Development.

Mr Khoo holds an MBA (Finance) from the University of Hull, UK as well as Associate Member of the Professional Accounting Body of UK since 1983.

Seminar Facilitator

Ronald L. Hess is an Associate Professor of Marketing at the Mason School of Business at the College of William & Mary. He currently teaches Customer Experience Management and the Business-to-Business Marketing Career Acceleration Module (CAM) course in the William & Mary MBA Program. Previously he taught courses in Marketing Analytics, Services Marketing, Consumer Behavior, Strategy and Sales Management. Prior to his appointment at William & Mary, he spent two years teaching in the MBA and Executive Programs at the University of Central Florida. He is a two-time winner the Outstanding Professor Award at the Mason School of Business at the College of William & Mary.

His expertise and interest involves retailing, customer experience, customer (dis)satisfaction, complaint handling programs, customer loyalty, profitability and customer lifetime value in the retailing and services industries. He has published scholarly work in the areas of customer responses to service and product failures, organizational recovery strategies, issues in customer satisfaction, loyalty, service quality, and developing customer-firm relationships. He has published his research in Organizational Behavior and Human Decision Processes, Journal of Retailing, Journal of the Academy of Marketing Science, Journal of Service Marketing, International Journal of Retail & Distribution Management, Service Business and Marketing Letters.

Professor Hess also has considerable experience in consulting and executive education. Recent consulting, advising and executive education relationships include “Strategic Planning & Management Program” offered by Babson University Executive Education, “Strategic Planning and Management in Retailing Program” offered by Retail Academy Singapore (Singapore), “Strategic Retail Management Program” offered by Intercontinental Group of Department Stores (IGDS) (Switzerland), “Retail Strategic Management” offered by Mt. Eliza University (Australia), Bunnings Warehouse (Australia), Officeworks (Australia), Bunnings Commercial Trade (Australia), Blooms The Chemist (Australia), Sogo KL (Kuala Lumpur) Siman (El Salvador), Nike, Cisco, Swisslog, Eaton Corporation, the United States Army & Air Force Exchange Service (AAFES), the United States Marine Corps Exchange Commands (MCX), the United States Army Corps. of Engineers (USACE), NEXCOM (Navy Exchange Service Command), Philip Morris USA, Guidestar, Fabsuite, KBH Business Management Systems, Conference of Minority Transportation Officials (COMTO), WIRED, IdeaWorksHamptonRoads, Greater Williamsburg Chamber & Tourism Alliance, Marketing Research Task Force MRTF (Williamsburg, Virginia), Hampton Roads Cluster Program, and Hampton Roads Technology Incubator System.


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